Shipping Information

We Ship With Australia Post.

We provide Free Same Day Shipping on Australian domestic orders when you spend $99.00 or more.

Tracking is a standard inclusion on all orders so you can track your item right to your door for peace of mind. 

An email with your tracking number will be provided on fulfilment of your order.

To track your item > Simply click on the tracking number provided in your fulfilment email. You will be redirected to the Australia Post website and provided with an update.

Confirmed orders received before 2.30pm AEST are shipped the same day. Orders received after 2.30pm AEST will be shipped the following business day. 

An order placed on weekends or public holidays will ship the following business day.

Free Shipping-

We provide free shipping on orders over $99.00 for Australian domestic orders only.

Australian Domestic Shipping-

Standard Parcel- Allow 3-5 business days. Rate calculated at checkout.

Express Parcel- Allow 1-3 business days. Rate calculated at checkout.

 

New Zealand-

International Standard Parcel- Allow 7-10 business days. Rate calculated at checkout.

International Express Parcel- Allow 3-4 business days. Rate calculated at checkout.

DHL Express Parcel-This is our fastest service and takes approximately 3 business days. Rate is calculated at checkout.

International Shipping- 

We ship worldwide. Rates and services calculated at checkout.

Customs charges, duty and taxes may apply to international orders, the buyer is responsible for these charges.

Exclusion zones exist for some international locations, please contact us if you cannot see an option for your country.

 

Authority To Leave In A Safe Place-

In the event you are not home, you may choose to leave your parcel in a safe place by the driver.
It is your responsibility to ensure the parcel security if you choose this option. By doing so you accept any risk associated.

Please note- Heat Wave Visual can not be held liable for parcels that may be taken after delivery; or not received where a proof of delivery (POD) is provided by Australia Post.

Return To Sender Items-

A parcel that is returned to our warehouse due to incorrect or incomplete address information will incur new postage fees before the parcel is re-shipped. 

Stocked Items- 

We carry all line items in stock unless marked 'Sold Out'. Items marked ‘Sold Out’ can not be added to your cart.

Disclaimer-

Delivery times are a guideline only and may not reflect actual times. Heat Wave Visual can not be held responsible for transit times once a package leaves our door. 

If you feel your order is delayed and is outside the estimated delivery time; or you have experienced an issue with your order, please contact our support team and we will be happy to assist you.

Our Guarantee-

We aim to provide the best customer service experience possible and will always strive to exceed your expectations. Your feedback is valued!

Have a question regarding your order or general shipping enquiry? Shoot us a message: team@heatwavevisual.com.au